Shipping & Delivery Policy

Last updated: September 16, 2026

This policy explains how we process, ship and deliver orders placed on https://www.pandoragame.net, who pays duties, and where we cannot ship. It forms part of our Terms and Conditions.

1. Order Processing

Business days are Monday to Friday, excluding applicable public holidays at our fulfilment locations. Orders placed at weekends or on public holidays are processed the next business day. During sales and holiday peaks, processing may take longer; we will say so on the Site.

Total delivery time = processing time + transit time.

2. Shipping Methods and Estimated Transit

Transit times below are working estimates from the carrier's first scan, not guarantees.

Shipping cost rule. Shipping is calculated by weight, volume and destination and is shown at checkout before you pay. Standard shipping is free on orders of US$75 or more (calculated after discounts, before taxes and duties). Express and remote-area surcharges are never free.

All destinations are currently served on a duties-unpaid basis (DDU/DAP). Import duties and taxes are payable by you — see Section 4. Transit times are working estimates counted from the carrier's first scan after our 1–2 business day processing window, and may be longer during peak seasons, customs examinations or carrier disruption.

3. Tracking

Every order ships with tracking. You will receive a shipping confirmation email containing the carrier and tracking number once the parcel is handed over. Tracking usually shows its first scan within 24–72 hours. You can also check status at https://www.pandoragame.net/account/order.

4. Duties, Taxes and Customs Clearance — Please Read

Unless the checkout explicitly says "Delivered Duty Paid (DDP)" or "Taxes included", your order ships on a duties-unpaid basis (DDU/DAP). In that case you are the importer of record and you must pay all import duties, tariffs, VAT/GST, brokerage and customs processing fees charged by your country. These are not included in our prices or shipping fees and are not refundable by us.

United States. US-bound shipments may be assessed duties, taxes and customs-processing fees regardless of order value. The applicable treatment depends on the product’s tariff classification, country of origin and the rules in force on the date of importation. Customs rules change frequently, so we do not guarantee duty-free treatment or quote a specific duty amount.

The rate applicable to your order depends on the product's tariff classification, country of origin and the measures in force on the day it is imported. Rates change frequently; we do not quote or guarantee a duty amount. The carrier or CBP will assess it, and the carrier will contact you if payment is needed. Refusing to pay duties does not entitle you to a refund of shipping — see Section 8.

European Union and United Kingdom. Consignments may be subject to import VAT and customs duty. Where available we may collect VAT at checkout (where available we collect import VAT at checkout; otherwise it is payable by you on import).

Customs clearance. You authorise us and our carriers and brokers to act on your behalf in customs matters to the extent permitted. We will declare the true value and a correct description of the goods. We do not under-declare value or mark goods as "gift".

5. Address Accuracy and Delivery Problems

• You are responsible for providing a complete, accurate delivery address including postcode, house/apartment number and a reachable phone number.
• We cannot redirect a parcel after dispatch in most cases.
• PO Boxes: Some express services cannot deliver to a PO Box. Where a PO Box is the only address available, we may substitute an equivalent postal service.
• APO / FPO / DPO: APO, FPO and DPO addresses are accepted where the carrier supports them, with extended transit times (typically an additional 7–15 business days). Please contact us before ordering.
• If the carrier cannot deliver after reasonable attempts, the parcel may be held at a local depot for a limited period and then returned to us.

6. Split Shipments

If your order contains items with different availability or shipped from different warehouses, we may send it in more than one parcel. You will not be charged extra, and each parcel will have its own tracking number.

7. Shipping Restrictions — Lithium Battery and General Limitations

Our consoles contain a built-in lithium-ion (or lithium-polymer) rechargeable battery. Under the international dangerous-goods rules such products are classified as UN3481, lithium-ion batteries contained in equipment (IATA Packing Instruction 967, Section II) and are subject to air-transport conditions. Consequences for you:

• Batteries must not exceed the watt-hour limits accepted by the carrier; our products ship within those limits.
• Some carriers impose additional internal restrictions or surcharges on battery-containing goods, and may route them by surface rather than air.
• Spare or loose batteries are not shipped separately.
• Remote areas, islands and certain territories may have reduced service or longer transit; a remote-area surcharge may apply.
• We cannot ship to hotels, freight forwarders' consolidation addresses or countries where the destination is not served without prior arrangement — contact [email protected] first.

8. Export Controls, Sanctions and Prohibited Destinations

You may not use the Site to export or re-export products in violation of any applicable export-control, sanctions or customs law in the country of dispatch, the country of destination, or any other jurisdiction that lawfully applies to the transaction.

We do not ship to:

• countries or territories subject to comprehensive sanctions or embargo, including (without limitation) Cuba, Iran, the Democratic People's Republic of Korea (North Korea), Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine;
• Russia and Belarus (and we do not currently accept orders with a delivery address in Russia or Belarus);
• any country on our carriers' current no-service list;
• any person or entity on an applicable denied-party, debarred, or specially-designated-nationals list.

We screen orders against applicable restricted-party lists and may cancel and refund any order that cannot be lawfully fulfilled. You agree not to resell, re-export or transfer any product to a prohibited destination or party.

Product-specific notes:

• Our devices are consumer electronics containing a lithium-ion battery and radio modules where applicable. Import may require type-approval or certification in the destination country (for example FCC authorisation for the US, UKCA/CE for Great Britain and the EU). You are responsible for ensuring the product may lawfully be imported and used in your country.
• Software supplied with the device may be subject to open-source licences and to export-control classification; re-export may be restricted.

9. Risk of Loss and Title

Risk of loss passes to you when the parcel is delivered to the address you provided. Title passes on delivery, except where local law provides otherwise.

10. Delays Outside Our Control

We are not liable for delays caused by carriers, customs examinations, duties unpaid by the recipient, weather, strikes, public holidays, epidemic or other events beyond our reasonable control. An estimated delivery date is an estimate, not a contractual guarantee; where a delay becomes material we will inform you and, if you prefer, you may cancel the undelivered part of the order for a full refund.

11. Contact

Cherrycom Worldwide SL (trading as PANDORA GAME)
VAT number: B01965813
Company address: 3 Resurrection Street, Getafe 28，Madrid, 28091, Spain.
This company address is not a returns address. Please contact us before returning an item so we can provide the correct return instructions and destination.
Email: [email protected]