Last updated: September 16, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website https://www.pandoragame.net (the "Site") and any purchase of products or services made through the Site. The Site is operated by Cherrycom Worldwide SL, trading as PANDORA GAME, VAT number B01965813, with its company address at 3 Resurrection Street, Getafe 28，Madrid, 28091, Spain ("we", "us", "our"). This company address is not a returns address.
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By ordering, you confirm that you have legal capacity to enter into a binding contract and that all information you provide is accurate and current.
2. Changes to These Terms
We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order. Material changes will not apply retroactively to orders already accepted.
3. Use of the Site
You agree not to:
- use the Site for any unlawful purpose or in breach of any applicable export control, sanctions or consumer protection law;
- attempt to gain unauthorised access to our systems, interfere with the Site's operation, or scrape, crawl or harvest data at a scale that degrades service;
- upload or transmit viruses, malware, or any code intended to disrupt the Site;
- reproduce, resell or commercially exploit any part of the Site without our written permission;
- use a false identity, a stolen payment instrument, or a shipping address you are not authorised to use.
We may suspend or terminate access to the Site at our discretion where we reasonably believe these Terms have been breached.
4. Products, Pricing and Availability
Product information. We take care to describe our products accurately. However, product images are for illustrative purposes; actual colours, finishes and packaging may differ slightly due to screen calibration, lighting and production batches. Specifications (including screen size, chipset, battery capacity, storage and preloaded content) are as stated on the relevant product page at the time of purchase and may be revised between production runs.
Pricing. All prices are shown in US dollars (USD) and, unless stated otherwise, exclude shipping charges, import duties, taxes and customs processing fees. Prices may change at any time; the price applicable to your order is the one displayed at checkout when you confirm your order.
Errors. If a product is listed at an incorrect price or with incorrect information due to a typographical or technical error, we may cancel the order and refund you in full, even after an order confirmation has been sent. We will notify you by email.
Availability. Products are subject to stock availability. If an item becomes unavailable after you order, we will contact you and offer a substitute of equal or greater value, a delayed shipment, or a full refund at your choice.
5. Orders and Order Acceptance
Your order is an offer to buy. A contract is formed only when we send you a shipping confirmation email. An order acknowledgement or payment authorisation does not constitute acceptance.
We may decline or cancel an order where, in our reasonable judgement:
- the product is out of stock or discontinued;
- pricing or product information is materially incorrect;
- the billing or shipping information cannot be verified;
- the transaction appears fraudulent, or is flagged by our payment provider or by sanctions / denied-party screening;
- the destination is restricted under Section 9 (Export Restrictions) of our Shipping & Delivery Policy;
- applicable law prohibits the sale.
If we cancel after payment, we will refund the full amount paid, including any shipping charged, to the original payment method.
Please check your address carefully. We are not liable for non-delivery caused by an incomplete or incorrect address supplied by you. Address changes after dispatch are generally not possible.
6. Payment and Billing
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, Apple Pay, Google Pay and PayPal. Payment is taken at checkout or, for certain methods, when the order is confirmed. By providing payment details you confirm you are authorised to use the payment method and you authorise us (or our payment processor) to charge the total amount, including shipping, taxes and any applicable duties.
We use third-party payment processors. Your card or account details are transmitted directly to those processors and are not stored on our servers. Where a payment is declined, the order will not be processed.
We may carry out verification and anti-fraud checks. We may request additional information (such as proof of identity or billing address) before releasing an order; failure to provide it may result in cancellation and a refund.
7. Taxes, Duties and Import Charges
Unless we expressly state at checkout that a destination is served on a Delivered Duty Paid (DDP) basis, shipments are sent Delivered At Place / duties unpaid (DDU). In that case you are the importer of record and are responsible for all import duties, tariffs, VAT/GST, customs brokerage and processing fees levied by the destination country. These charges are set by the destination authorities and are not included in our prices or shipping fees.
United States: Shipments entering the United States may be assessed duties, taxes and fees regardless of order value. The applicable treatment depends on the product classification, country of origin and the rules in force on the date of importation. We do not guarantee duty-free treatment or any specific duty amount. If you refuse to pay assessed duties and the parcel is returned or abandoned, Section 8 applies.
Where we offer DDP, duties are collected at checkout and we bear the risk of subsequent adjustment.
8. Shipping, Risk of Loss and Title
Shipping options, estimated transit times and current restrictions are set out in our Shipping & Delivery Policy, which forms part of these Terms.
Risk of loss passes to you on delivery to the address you provided. Title passes on delivery, except where prohibited by local law.
Refused, unclaimed or undeliverable parcels. If a parcel is returned to us because it was refused, unclaimed, had duties unpaid, or could not be delivered due to an address you supplied, we may refund the product price less the outbound and return shipping costs actually incurred, and less any duties, taxes, storage or disposal fees charged to us. Where a parcel is abandoned or destroyed abroad at the carrier's or customs' direction, no refund can be made.
9. Returns, Refunds and Cancellation
Cancellation before dispatch, returns after delivery, damaged or defective goods and refund timelines are governed by our Refund & Cancellation Policy, which forms part of these Terms. Nothing in these Terms limits your statutory consumer rights, including — where you are a consumer in the European Union or the United Kingdom — the right to withdraw from a distance contract within 14 days without giving a reason.
10. Software, Emulation and Game Content
Certain products are open-system handheld consoles that run emulation software and may be supplied with storage media. Please read this section carefully.
- No licence to third-party content is granted by us. We do not sell, licence, distribute or authorise any copyrighted game ROM, BIOS, or other third-party content. Where a device is supplied with preloaded material, it is provided as a convenience and you are solely responsible for ensuring that your possession and use of any game file is lawful in your country.
- You must own the original game. You may only use game files that you have lawfully obtained — for example, ROM images you have created from a game cartridge or disc you own, or titles that are in the public domain or distributed under a licence that permits your use.
- Trademarks. Names, logos and marks of game console manufacturers and game publishers are the property of their respective owners. References on the Site are used solely to identify platform compatibility or to describe the product, and do not imply affiliation, endorsement or licensing.
- Open-source software. Parts of the device firmware incorporate third-party open-source components distributed under their own licences (including, where applicable, the GNU General Public License). Those licences, and not these Terms, govern your use of those components. Attribution and licence texts are available on request at [email protected].
- Firmware updates. Any firmware or software is provided "as is". We do not warrant that it will be uninterrupted or error-free, and we are not obliged to provide updates.
11. Limited Hardware Warranty
We warrant that each new hardware product will be free from defects in materials and workmanship under normal use for 3 months from the date of delivery. This warranty does not cover:
- cosmetic damage, scratches or normal wear and tear;
- damage from misuse, drops, liquid ingress, unauthorised opening, modification, or use of non-approved chargers or batteries;
- battery capacity reduction that is normal for lithium-ion cells over time;
- software issues resolved by a firmware reset or update, or caused by user-installed content;
- products purchased from unauthorised resellers.
To make a claim, contact [email protected] with your order number, a description of the fault and photo or video evidence. Where a fault is confirmed to be a manufacturing or hardware defect (and not caused by misuse or accidental damage), we will replace the unit with a new or equivalent one. Where replacement is not practical, we will refund the product price. Your statutory rights are not affected.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or loss of goodwill, arising out of or in connection with your use of the Site or any product;
- our total aggregate liability for any claim relating to an order is limited to the total amount you paid for that order;
- we are not liable for delays or failures caused by events beyond our reasonable control, including carrier delays, customs holds, weather, industrial action, epidemic, war, sanctions, or failures of third-party networks and payment systems.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, or any liability that cannot be excluded by law.
13. Indemnity
You agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your misuse of the Site or any product.
14. Intellectual Property
The Site, its layout, text, images, logos, product photography and underlying software are owned by or licensed to Cherrycom Worldwide SL, trading as PANDORA GAME and are protected by copyright, trademark and other laws. "PANDORA GAME" and related marks are trademarks used by Cherrycom Worldwide SL in connection with PANDORA GAME. You may not use our marks without prior written consent.
Copyright complaints. If you believe material on the Site infringes your copyright, send a notice to [email protected] including: (a) your name and contact details; (b) identification of the copyrighted work; (c) the URL of the material complained of; (d) a statement that you have a good-faith belief the use is not authorised; (e) a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorised to act for them; and (f) your signature. We will act expeditiously to remove or disable access to the material and may terminate repeat infringers.
15. Electronic Communications and Marketing
By placing an order or submitting your email address, you consent to receive transactional emails (order confirmations, shipping notices, support replies). Where you have opted in, we may also send marketing emails. You can unsubscribe at any time using the link in the email or by writing to [email protected]. Transactional emails cannot be unsubscribed from while an order is open.
16. Privacy
Your personal information is handled as described in our Privacy Policy, which forms part of these Terms.
17. Governing Law and Dispute Resolution
GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.
If a dispute arises, please contact [email protected] first. Nothing in this section deprives consumers of mandatory protections or rights to bring proceedings in a court available under applicable law.
18. General
If any provision of these Terms is held unenforceable, the remaining provisions remain in force. Our failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our consent; we may assign ours to a successor in interest.
19. Contact
Cherrycom Worldwide SL (trading as PANDORA GAME)
VAT number: B01965813
Company address: 3 Resurrection Street, Getafe 28，Madrid, 28091, Spain.
This company address is not a returns address. Please contact us before returning an item so we can provide the correct return instructions and destination.
Email: [email protected]
